Users running into recurring issues with the processing of their card payment should contact the payment provider directly (support@wert.io), as inPersona has no access to tools like payments record, transaction information or purchase details, card number, etc.
- If your order was cancelled, please contact Wert’s Support Team, indicating your order number. You can find this number in your order details, or in an email sent to you.
- If you are experiencing problems with card payments integrated by inPersona, we recommend trying different payment providers for on-ramp services to $USDC or $BUSD, for example, 'Moonpay.io' or 'Transak.io', as well as many other reputable on-ramp services available online.