Guardian/Alert notification issues

My Guardian contacts are not receiving my Alert notifications.

1. Log into your app.

2. Go to the “Device” page and click on “Guardian”.

3. At the bottom of the page, you will find the Alert Setting and the “Notify my Guardian contacts” option. Click on it and click “Apply”.

Remember that the app must always remain open in the background and the phone must have an internet connection for the Alert to properly work.

I am not receiving Guardian Alert notifications.

1. Log into your app.

2. Go to the “Device” page and click on “Guardian”.

3. At the bottom of the page, you will find the Alert Setting and the “Notify me” option. Click on it and click “Apply”.

Remember that the app must always remain open in the background and the phone must have an internet connection for the Alert to properly work.

I constantly receive alerts for abnormal measurements.

1. Log into your app.

2. Go to the “Device” page and click on “Guardian”.

3. Reconfigure the personal parameters and click “Apply”.

4. Go back to the “Device” page and click on “Blood Pressure calibration”.

5. Perform the Calibration and click “Completed”.

If the problem persists, Reset the device.