Summary
> Health measurements on the app don't work.
> My BioSense does not synchronize my data in the app.
> BioSense does not measure BP through double clicking the button.
> I can’t see the REM Sleep hours in the Sleep Analysis of my BioSense.
Health measurements on the app don't work.
1. Log into your app.
2. Go to the “Device” page.
3. At the bottom of the page you will find the "Unbind" option, click it and unbind the health band.
4. Go to the “Profile” page and click on “Settings”. Here you will find the “Sign out” option, Click on it.
5. Log into the app again.
6. Go to the “Device” page and choose “Band”.
7. Now search for your device and link it back to the app.
Please note: If the problem persists, Reset the Band.
My BioSense does not synchronize my data in the app.
1. Log into your app.
2. Go to the “Device” page.
3. At the bottom of the page you will find the "Unbind" option, click it and unbind the Health band.
4. Go to the Profile page and click on “Settings”.
5. Here you will find the “Sign out” option. Click on it.
6. Log into the app again.
7. Go to the “Device” page and choose “Band”.
8. Now search for your device and link it back to the app.
Please note: Your Bluetooth connection must be turned on in order to pair your device. It is important to have an optimal internet connection.
BioSense does not measure BP through double clicking the button.
1. Log into your app.
2. Go to the “Device” page and click on “Blood Pressure calibration”.
3. Perform the Calibration and click “Completed” once done.
4. Log into your app again.
5. Go to the “Device” page and click on “Turn off the band”.
6. Restart the band and attempt the BP reading again.
7. If the problem persists, Reset the Band.
Please note: We strongly recommend you calibrate your device once a month in order to capture the most accurate Blood Pressure results.
I can’t see the REM Sleep hours in the Sleep Analysis of my BioSense.
The new REM Sleep analysis requires the 24h monitoring feature to be on. When activated, the 24h monitoring feature will take six (6) hours to effectively begin monitoring, as the watch will monitor and collect atrial activity to establish baseline parameters.
Please note: The REM Sleep service is only available if you have an active monthly subscription.