Summary
> The LifeWatch Generation 2 does not turn on
> LifeWatch Generation 2 freezes or has errors
> The LifeWatch Generation 2 touchscreen responds slowly or improperly
> My LifeWatch Generation 2 is damaged
The LifeWatch Generation 2 does not turn on
- When the battery is completely discharged, your LifeWatch will not turn on. Fully charge the battery before turning on the Watch.
- Use only Vyvo chargers and cables. Unapproved chargers or cables can damage the Watch.
- Before charging the battery, ensure that the charging terminals of the Watch and the wireless charger dock are free of foreign material, such as sweat, liquid, or dust. Clean the charging terminals with a soft dry cloth.
- If the device does not turn on after charging for a suitable time, please contact the Customer Service.
LifeWatch Generation 2 freezes or has errors
- Restart the LifeWatch
If your LifeWatch freezes or hangs, you may need to close apps or turn off the LifeWatch and turn it on again.
- Force restart
If your LifeWatch is frozen and unresponsive, press and hold the Power button for more than 10 seconds to restart it.
- Resetting the LifeWatch
If the methods above do not solve your problem, perform a factory reset.
On the Watch Menu:
- Navigate to Settings.
- Click Reset.
- Click on Resume.
Please note: Before performing the factory reset, remember that by doing this you may lose all the health data collected since the last synchronization with the mobile app.
If the problem is still not resolved, contact the Customer Service.
The LifeWatch Generation 2 touchscreen responds slowly or improperly
- If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction.
- The touchscreen may malfunction in humid conditions or when exposed to water.
- Restart your LifeWatch to clear any temporary software bugs.
- Ensure that your LifeWatch software is updated to the latest version.
My LifeWatch Generation 2 is damaged
There may be a fault with your LifeWatch.
Please contact the Customer Service , sending video proof of your issue.
Please note that any damage caused to your device won't be covered by the warranty.
You can read more about the conditions of our warranty on our website.
- What if I have damaged my LifeWatch Generation 2:
Currently, under the terms of our warranty, Vyvo only offers replacement service. Please note that any damage caused to your device won't be covered by the warranty.
You can read more about the conditions of our warranty on our website.