The orders eligible for a refund or a replacement are the physical ones that require to be shipped: Vyvo wearable devices, Leggera Health Scale and BioStrip.
Digital products like Data-NFTs, Vyvo crypto currencies, Subscriptions and so on are not subject to refund or replacement.
Limited Warranty.
Vyvo warranty is active for a period of 1 (one) year from the date of receipt of the Vyvo Products, or for any longer period as required by applicable law, including 2 (two) years from the date of receipt of the Vyvo Products for residents of the European Economic Area.
- To be eligible for the Limited Warranty:
- Maintain an active account with no outstanding balance or unpaid fees.
- Be the original purchaser of the Vyvo Product, meaning you personally bought the Vyvo Product being repaired or replaced through your account.
- Return the Vyvo Product within the applicable warranty period.
- The limited Warranty does not cover:
- Non-Vyvo products or counterfeit products.
- Lost or stolen Vyvo Products.
- Damage or failure due to misuse, normal wear and tear, improper or negligent use, improper or abnormal use, or any use contrary to the instructions provided by Vyvo.
- Damage or failure due to accidents, acts of God, unauthorized commercial use, abuse, neglect, theft, or unusual atmospheric conditions.
- Cosmetic damage.
- Any unauthorized modification to the product.
- Attempted repair by unauthorized persons or with parts not originally intended for or compatible with Vyvo Products.
- Any alteration of the factory model name and/or serial number.
Product Warranty.
The warranty period commences from the date the product is received by the user. After this period, the user will no longer be entitled to a free replacement.
- To be eligible for a free replacement, the user must provide:
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- Order number.
- Device’s MAC address and/or Serial number (indicated on the box).
- Proof of the device's malfunction, and proof of ownership of the device (e.g., a screenshot or video of the app showing the connected device and its MAC address linked to the user's identity).
To submit a Return Merchandise Authorization (RMA) request, contact our Customer Service Team within 30 days of our shipment to you. Please provide the order number. If approved, you will receive an RMA number, which is valid for 30 days, and instructions for shipping the product back to us at your own cost.
Please note: products returned to the Company without a valid and authorized RMA Number or with an expired RMA Number (more than 30 days from issuance) will not qualify for a refund or a replacement, and the product will be returned to the user at their expense.
30-Day Return Policy.
You may request to return the product, at your own cost, within 30 days of our shipment of the product to you.
- To be eligible for a refund under this 30-Day Return Policy, you must:
- Maintain an active account with no outstanding balance or unpaid fees.
- Be the original purchaser of the product, which will be returned through your account.
- Return the product within the specified time, in accordance with the procedures, in resalable condition in its original undamaged packaging with all components and accessories included and unused.
- This 30-Day Return Policy does not cover:
- Products that are damaged.
- Products purchased by third parties.
- Lost or stolen products.
- Defective products that may be replaced under our warranty.
- 30-Day Return procedures:
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- For an eligible return: you will be refunded the purchase price, excluding shipping costs incurred, less a 10% restocking fee.
- For orders cancelled prior to shipping: you will be refunded the purchase price including shipping costs.
- For an eligible return of one or more items as part of a kit or bundle: you will receive a partial refund calculated as the total purchase price, less the full undiscounted price of the items not returned, excluding shipping costs incurred.
Refunds are typically processed within 60 days following our receipt of validly returned products. Unless we approve otherwise, any refund will be returned via the original payment method.
If you need to ask for many orders replacement/refund, you’ll have to submit a different request for each order.