Summary
> What is the Guardian feature and how does it work?
> What is the SOS feature and how does it work?
> How can I set the Guardian and SOS feature?
> What do my contacts receive in an SOS message?
> How can I activate the Fall Detection?
What is the Guardian feature and how does it work?
The Guardian feature of the Vyvo devices detects if your health metrics exceed the normal range and alerts you when this happens, as you could be dealing with a serious situation.
Vyvo device sensors can detect if you fall and provide your emergency contacts with information in the event you cannot inform them yourself. It can also share your last known GPS position and send your contacts this information.
The Guardian feature is available on:
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Does the Guardian feature stop when using Sport mode?
Yes, the Guardian feature is suspended during exercise.
During exercise you often intentionally exceed your normal health metrics, like heart rate and breath rate. At such times, visible and audible Guardian alerts are undesirable. To prevent these interruptions, Vyvo has updated Guardian programming so that when you start a sport activity, these alerts are suspended (except for fall detection).
What is the SOS feature and how does it work?
Vyvo device sensors can detect if you fall with the Guardian feature and provides your emergency contacts with information thanks to the SOS feature. It is set to send messages to your contacts in case of emergencies or panic situations, informing them about your emergency situation and exact GPS location.
Please note: The service requires a Smartphone with an internet connection to be within not more than 20 meters or 65 feet from the device. The service is limited to 6 SMS a day.
The SOS feature is available on:
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How can I set the Guardian and SOS feature?
To set your Guardian feature:
- Log into your mobile app and go to the Device page. Click on Guardian.
- Fill in all the fields with your personal information and set your preferred alerts and notifications. When done, click on “Apply”.
To set your SOS feature:
1. Log into your mobile app and go to the Device page > Guardian > Set "Notify my emergency contacts (SOS)". When done, click on “Apply”.
2. Click on Guardian/SOS Contacts.
3. Set your emergency contacts by clicking “Add new” and fill in all the fields with your contacts’ information. When done, click on “Save”.
- You can add up to 3 people by tapping on ADD NEW.
- You can edit the existing contacts by tapping on EDIT.
- You can remove the existing contacts by tapping on REMOVE.
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To receive the Guardian Alerts on your phone screen, we suggest activating push notifications on your smartphone.
2. Scroll down to the App and tap on it to open the app settings.
3. Click on Notifications.
4. Allow Notifications and choose the type of alert you want to display on the screen.
2. Click on Apps.
3. Click on App management and select the App.
4. Click on Manage notifications.
5. Allow Notifications and choose the type of alert you want to display on the screen.
When an alert arrives, just click on the notification. It will redirect to the App.
Guardian alerts can be received also after a manual measurement if your values are out of range. Open the App or phone messages to check Guardian Alerts.
What do my contacts receive in an SOS message?
Depending on the devices they use, your contacts will receive alerts:
- Inside the App with a map of your last location*
- On their devices in the form of a red pop-up alert*
- As an SMS with a link to the map.
- As email with a link to the map.
*Your contact must also have a device to receive notifications directly inside the App or on the device.
How can I activate the Fall Detection?
Fall detection is able to alert your contacts if a fall episode is detected.
The Fall feature is available on:
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To activate the Fall detection:
1. Log into your App and go to the Device page. Click on Guardian.
2. Scroll down until you find Fall detection. Select “Alert if fall is detected”.
3. Confirm by clicking on the “Apply” button.