- When I separate my BioSense Ring from the charging base it automatically turns off, what should I do?
Perform the reset with the device is in its charging base and connected to the app.
If this step doesn't resolve the issue, please contact the Support team.
- My BioSense Ring won't charge, what should I do?
Please contact the Support team, providing:
A video demonstrating that you are correctly positioning the device on the charger base and where the USB cable of the device's charger is connected.